Returns and Refund Policy

At Eishaal Tex, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help. Please review our Returns and Refund Policy below for details on how to initiate a return or request a refund.

Eligibility:

  • To be eligible for a return or refund, items must be unused, unwashed, and in the same condition as received.
  • Returns must be initiated within 10 days of receiving your order. Beyond this period, we may not be able to process your return.
  • Certain items such as personalized or custom-made products may not be eligible for return unless they arrive damaged or defective.

Return Process:

  1. Contact Customer Service: Before returning any items, please contact our Customer Service team at [insert contact information] to obtain a Return Authorization (RA) number.
  2. Package the Items: Securely package the items you wish to return, including the original packaging and any accessories.
  3. Ship the Items: Ship the package back to us using a trackable shipping method. Please include the RA number on the package for easy identification.
  4. Inspection and Processing: Once we receive your returned items, our team will inspect them to ensure they meet our return eligibility criteria. We will then process your return accordingly.

Refund Policy:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part or if the item arrived damaged or defective.
  • Refunds may take 5-7 business days to appear in your account, depending on your financial institution’s processing time.

Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

  • If your order arrives damaged or if any items are defective, please contact us immediately. We will provide instructions on how to return the damaged or defective items and arrange for a replacement or refund.

Contact Us: If you have any questions or concerns about our Returns and Refund Policy, please contact us at: Eishaal Tex Tata Wali Gali, Factory Area, Faisalabad Phone: 03061710000 Email: eishaaltex@gmail.com

Policy Updates: We reserve the right to update or revise this Returns and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.